SMS Marketing Features with Description

10X Interactive provides a SMS/Text Message Marketing platform that enables local merchants the ability to capture the cell phone numbers of all their customers so they can send a text message to all their customers at the exact same time about specials, promotions, discounts, etc.

Bulk SMS

At the heart of a SMS marketing campaign is the ability to send SMS messages in bulk to your subscribers. Send to 1 group or multiple groups at once! Send messages to your customers to announce deals or discounts you want to promote which can bring in massive business. 

At the heart of a SMS marketing campaign is the ability to send SMS messages in bulk to your subscribers. Send to 1 group or many groups at once! Our 10X platform allows users sending SMS messages in bulk, which is ideal for any SMS marketing campaign. Send messages to your customers to announce deals or discounts you want to promote which can bring in massive business. We also have the functionality to collect those phone numbers from your customers so they become opt-in subscribers, which means they are open and want to hear from you about certain promotions you are running. This is what makes SMS marketing so effective!

Consumer brands, local businesses, restaurants, retail, banks, nationwide companies and more have taken on bulk SMS to reach out to clients and get the word out about promotions, alerts, reminders and to generally communicate with customers or employees. Businesses and companies have an advantage in bulk SMS marketing as it isn’t limited to a certain geographic location. With bulk SMS, you can send a message to virtually anywhere in the world, provided they have a cellular phone that is able to accept these kinds of messages.

Bulk SMS marketing is extremely easy to use and can be your next successful business venture. Consider this quick and innovative marketing tool today to attract new business to your product or company.

2-Way SMS Chat

2-way SMS chat connects you or your customer service department to your mobile customers, via SMS. Gather valuable feedback and make communication with your customers a 2-way street, all via SMS with an instant messenger interface!

Our online 2-way SMS chat utility now connects you or your customer service department to your mobile customers, via SMS! Have a 2-way chat with them, much like any instant messenger tool like Skype or Facebook messenger, but communication will all be handled through SMS. SMS chat gives you the ability to actively engage with your clients, giving you new ways to reach out in real time.

Some of the benefits of 2-way SMS chat are improving customer support, giving companies an easy, fast and efficient way of interacting with customers. All communication is in real-time, so you can follow-up in a timely manner and see their responses almost immediately. Gather valuable feedback and make communication with your customers a 2-way street, all via SMS with an instant messenger interface!

If you’re like most of us, you chose text message. The fact is most people prefer SMS over other mediums of communication since it is the most convenient and efficient way to communicate and get answers quickly. A lot of us like to avoid the uncomfortable phone conversation and handle things via text.

Now ask yourself this: Do you know any businesses that allow text message customer support where you can text their support line for questions and get answers back via text message?

I am willing to say the answer was….NO!

With 10X Interactive online 2-way SMS chat, you can now stand above the rest and offer support via text message to your customers, all through a nice instant messenger interface!

Some main features of our SMS Chat utility:

• Sound alerts for new incoming messages when on the chat page.
• Mark certain contacts as favorites and filter by those favorites.
• Search contacts by number and name (if one exists).
• Insert pre-made templates, allowing you to save time.
• Insert merge tag fields such as [Name][Email][Phone][Birthday].
• Insert bit.ly shortened links.
• Insert links via the filestack interface, allowing you to select files from 20 cloud sources.
• Download chat history for each conversation.
• Add new contacts directly from SMS chat.
• Schedule appointment reminders and messages for contacts inside SMS chat.

Bulk SMS Scheduling

Scheduling out messages in intervals is a great way to ensure your customers won’t forget about you. Our script allows you to have full control of when SMS messages get sent out so you can schedule out messages months in advance.

10X allows users to have full control of when their SMS messages get sent out. Schedule them at any date and time and view what’s in the scheduled queue. Send them out immediately or on a certain date and time! Scheduling out messages in intervals is a great way to ensure your customers won’t forget about you or that you won’t forget to send out messages to your list. We allow you to have full control of when SMS messages get sent out so you can schedule out messages months in advance.

10X also provides a full calendar to display all the scheduled events inside a monthly/weekly/daily view. You also have the capability to schedule SMS directly from the calendar by clicking a date. Our full-featured calendar is similar to Google calendar or Outlook where you can view all your scheduled SMS inside a nice calendar layout either in monthly/weekly/daily modes and also be able to schedule directly from the calendar.

Sub-Accounts

Have team members that you want to delegate work on different modules within the platform and only give them access to specific features? You can do that with our sub-accounts!

We have now added the ability for a user account(parent) to create their own sub-accounts with permissions on what they have access to inside the parent account. A sub-account can basically access the parent account(with their own username and password), but with different permissions based on how a parent account sets it. You may have team members that you want to delegate work on different modules within the platform and only give them access to specific features, you now have that ability! Each pricing level we offer comes with a set number of sub-accounts each parent account can create.

Recurring Messages

Need to schedule a series of messages on a recurring basis? You can repeat events daily, weekly, monthly, and yearly and the frequency of those scheduled events(every day, every 2nd day, every 5th day, once a week, every 2 weeks, etc…)

Autoresponders

After a person joins your subscriber list, automatically send them a custom message back. You can also setup the autoresponders to automatically send SMS back to the subscribers after they subscribe on a preset schedule much like email autoresponders work.

  • You can setup the autoresponders to automatically send SMS back to the subscribers after they join your list on a preset schedule much like email autoresponders work. Automatically send them a message 1 day, 7 days or 30 days after they subscribe. You set whatever interval you want, the choice is yours.

In addition to configuring the autoresponders for days intervals, you can also create your autoresponders to get sent after a certain # of hours after a person subscribes which gives you greater flexibility! If you want to automatically send the new subscriber a message 3 hours after they subscribe, you can do that.

  • NOTE: Hours is a range in that hour of time. So if you selected 3 hours, it will send the responder to anyone that subscribed greater than 2 hours up to 3 hours ago.

Setup an entire follow-up SMS campaign with them after they subscribe, all handled automatically once you have your autoresponder series configured exactly how you want. Engage your subscribers and keep them interested.

Unlimited Keywords

The ability for users to engage in keyword marketing. Mobile keywords are an element of mobile marketing campaigns to appeal to a certain target market. You get access to unlimited keywords! People can sign up for your text marketing by texting in a keyword.

10X comes with the ability for users to engage in keyword marketing. Mobile keywords are an element of mobile marketing campaigns to appeal to a certain target market. Both large and small businesses, companies, product owners and more have started new mobile marketing campaigns to increase business, promote their brand or even keep their current customers in the loop about new happenings within the business or company.
An easy way to get on these lists is for the prospective client to text a mobile keyword to a certain number, which automatically subscribes them to your SMS service. You could advertise this number through commercials, banners, posters, flyers, newspaper advertisements or even radio ads. An example of a mobile keyword can be texting “HELLO” to –insert number here–.

Mobile keywords are a great tool to use because the person who sent you the text is volunteering themselves to your SMS list; you don’t have to worry about invading anyone’s privacy, bothering someone who isn’t interested in your product or service or mistaking a prospective client for someone else. Their number is registered as a subscriber when they send the mobile keywords.

Our software allows you to use UNLIMITED keywords in your campaigns! There is no restriction on the number of keywords you can use like many other services have. With other services, you may get access to 1 custom keyword and have to purchase additional keywords should you need more. Having the ability to use unlimited keywords is great for testing which keywords have the greatest response rate. The sky is the limit with mobile marketing, and it’s a great tool for you to use to be up-to-date with the latest successful marketing campaigns bringing in new clientele and revenue to both small and large businesses.

Contest

Create SMS contests as a way to engage and reward your current customers while also using it as a great tool to grow your list. There’s nothing more important than keeping your customers happy and growing your list at the same time!

Businesses are making concentrated efforts to find new ways to connect with their customers. In an age where the Internet is inundated with spam, telephone lines are often busy and physical advertisements aren’t cost efficient, there is still one medium that works: mobile phones. SMS allows companies to build this relationship with their customers and improve their marketing efforts in one fell swoop.

One of the most effective ways to improve things like brand recognition and advertise to an audience is by utilizing SMS contests or Text to Win campaigns. They get people involved, convince them to involve other people and convert audience members into paying customers.

Below is an overview of the most common SMS contests that companies successfully use and why they use them.

1. The Daily Winner

If all it takes is a person submitting a free ‘ticket’ into a drawing, the vast majority will do it. This is what makes daily drawing contests attractive to customers, as all they need to do is to send an SMS in to enter.
The benefits of this strategy are two-fold: your business nudges your customer to pay attention to certain media outlets and people who enter SMS contests can be further marketed to.

2. The Contest Keyword

People will pay attention to newspapers, magazines, radios and even messages written in the sky if there’s anything that gives them the chance to win something big.

This is why a text to win contest involving customers sending in a contest keyword is so great. The keyword can be something to bolster brand recognition, such as a product name or message. This phrase will then undoubtedly pass to other interested parties and further increase recognition of a business’s brand while growing your list.

3. Coupon Codes

Sometimes, people may pass up a coupon because of the media that it’s printed on. Simply put, printing coupons is sometimes considered a waste of time by customers. One way around this is to offer customers a way to receive coupons each day directly to one of the most convenient forms of communication: their phone.

All a customer needs to do is to opt in to receive coupons from your company by sending in an SMS. Each time you feel the need, you can broadcast a coupon with a short message. You can then reap the benefits that traditional coupons and promotions would bring your company with a higher ROI.

Birthday SMS Wishes

Easily collect your contacts’ birthdays when they subscribe to your list. Then, on their birthday or even a certain amount of days before, our system will automatically send them your birthday text message.

  • Easily collect your contacts’ birthdays when they subscribe to your list. If this feature is turned on in the platform, it will automatically send them a text message back after they subscribe asking them to provide their birth date in YYYY-MM-DD format. Then, on their birthday or even a certain amount of days before, our system will automatically send them your customized birthday text message. Could be a simple text message, or even a birthday card sent over as MMS! You can send them a special discount or coupon to use on their special day.
  • You can even turn this on/off for certain groups of subscribers. Maybe you only want to collect birthdays for one group and not the rest. We give you that flexibility. What is just as important in gaining subscribers to your list, is retaining them. SMS birthday wishes are just another way to keep your subscribers engaged and happy in what your offering.

Facebook Integration

  • Ability to share your message to your Facebook page! Spread the word and increase participation among your fans giving you the ability to grow your subscribers by sharing your messages on your Facebook account.

Website Signup Widgets

Allow potential customers to join a SMS marketing list through a web based form that is placed on a website. This provides yet another cost-effective avenue to reach and attract new consumers.

  • A new and powerful feature we added are web based opt-in widgets. These allow potential customers to join a SMS marketing list through a web based form that is placed on a website or through a sign-up link placed in an email campaign. This provides yet another cost-effective avenue to reach and attract new consumers to your product offering and works well in any industry. It’s really all about getting exposure through many different channels and web based opt-in widgets just provide a different channel to grow a subscriber list.

Polls

Create text-to-vote polls to keep your subscribers engaged and interested in what you have to offer as well as collect valuable information and gain insight into what they want and need from you.

  • You can create SMS or text-to-vote polls as another way to keep your subscribers engaged and interested in what you have to offer. What better way to engage a large audience than by sending a question out to your subscribers allowing them to vote on their favorite menu item, or favorite song for example. This is a great way for you to keep your subscribers engaged as well as collecting valuable information from your customers.
  • One of the biggest hurdles in mobile marketing is the ability to retain members or subscribers. If you can keep your audience interested, then mobile marketing can truly benefit your business. One way to retain your audience is by keeping them engaged with SMS polls. These types of polls don’t have to be very long, and they can be beneficial for you as well.

SMS polls can bring in valuable information

  • Customize your poll to be asking questions that can help you refine your marketing methods, product, and target market. The answers you receive from these polls can help you make an informed decision on your next marketing changes or campaign initiatives.

Poll Questions #1

Poll Question Results #2

  • For example, you may find out that many people would use your additional products, but they are uninformed of the other products you have to offer. Therefore, you can focus more marketing energy toward your other less-highlighted products to sell to your audience. Perhaps, your poll can reveal how you can better reach new customers by identifying trends in your current customers.

Additional marketing

  • Lastly, you can use text to vote polls to bring awareness to any special offer, event or product that you want to expose to your subscribers. A quick textual advertisement at the end of the poll can help you bring exposure to that event or offer.

Mobile Splash Page Builder

Perfect for users that want to create their own pages with video, images, or any HTML and then send those page URLs out to their subscriber list to view. Equipped with a full-featured HTML editor.

  • Our mobile splash page builder is perfect for users that want to create their own pages with video, images, or any HTML and then send those page URLs out to their subscriber list to view. It works great for people, to give one example, who want to invite their subscribers to an event with a flyer or postcard, include driving directions and much more content than would be allowed by a standard SMS message. It’s perfect for events and coupons and would allow ANY user to easily create their own pages who might not have their own website. The pages they create with our mobile splash page builder are all hosted on the admin’s server and does not require anything at all from the user.
  • The mobile splash page builder is equipped with a full-featured HTML editor which allows uploading images and inserting videos using YouTube embed code or the video URL. Users can upload a header logo and change the header, body and footer text and background colors. In addition to that, with each mobile splash page that is created also comes with a QR code! Users can place this QR code anywhere, from an existing website they own, flyer, poster, store front, etc..the list goes on. When someone scans this QR code from their mobile phone, it will take them to the mobile splash page that was created. Very powerful feature here..

Appointment Reminders

Schedule and send appointment reminders to your customers ensuring they won’t forget about an appointment they made. Search for your contact then easily schedule an SMS to go out to them.

  • You have the ability to schedule and send appointment reminders to your customers ensuring they won’t forget about an appointment they made. Search for your contacts then easily schedule an SMS to go out to them at a specific date and time. A great way for companies to reduce no-shows because their clients forgot about an appointment, which saves valuable time and money. Works great in the medical field for doctors and dentists, and even for salons/spas and restaurants for reservations you have.
Some of the features of our appointment reminder system
  • Appointment Settings – You can setup confirm, cancel, and reschedule settings which will determine what to do when the contact texts in your respective keywords. You can create a keyword for each status, a custom auto-reply message which will text back the contact when that keyword is texted in, and a custom email to be sent to whatever address you entered when the contact texts in the confirm, cancel, or reschedule keyword.
  • This might be an office manager or appointment setter who needs to be notified of the confirmation or cancellation. You can also set a custom appointment color for each status which will set the appointment calendar color and status background color when the contact texts in the confirm, cancel, or reschedule keyword.

Appointment List – A list view of all appointments created in the system. You can create appointments here or in the appointment calendar. Directly from this list, you can schedule appointment reminders which will pre-select the contact while also populating the message field with a default appointment reminder message containing the appointment date/time for that contact and your confirm/cancel/reschedule keywords. Once you have the appointment reminder scheduled, it will then display on the scheduled SMS calendar where you can view all your scheduled SMS.

Appointment Calendar – View all appointments for all contacts in a nice calendar view, much like the current scheduled SMS calendar. Each appointment will display in a different color depending on its status and the color you selected for each status in the appointment settings. However, it’s not just a view only calendar. You can also schedule appointments directly from it by simply clicking on a date.

Built In Link Shortening & Tracking

You have the option to shorten your links so they don’t take up as many characters in your text messages and also track how many clicks were made for a given link to see how effective your message was. A very helpful little tool!

  • You have the option to shorten your links when sending your bulk SMS so they don’t take up as many precious characters in your text messages. You can shorten any of your links and include that in your bulk SMS, autoresponders, polls, contests or wherever you want. You can also track how many clicks were made for a given link to see how effective your message was. Obviously more clicks on a link means more interest in that message. You will have insight on what messages work and what doesn’t, allowing you to tweak your message content for campaigns that garnered a low CTR rate.
  • We’re integrated with bitly.com, the world’s leading link management platform, to shorten and track link clicks in the platform. All that is required from you is to create a free account with them and link it to the platform. A very helpful little tool!

Local Numbers

Gather valuable feedback and make communication a 2-way street all from local recognizable phone number! 

  • Choose from literally thousands of available local long code numbers after account registration. These numbers are voice activated and SMS enabled. These online mobile numbers are regular local numbers and completely bypass the headache of getting your own short code number. Getting your own short code takes months and costs thousands of dollars – usually around $3,000/every 3 months for a short code.
  • Gather valuable feedback and make communication a 2-way street all from local recognizable phone numbers.

Email Alerts

  • Get new subscriber email alerts as they happen or in a daily summary. Also get low credit balance email alerts so you’ll always be aware of when to replenish your credits.

Message Templates

  • Save common or often used SMS messages so that you will not have to re-enter the same message repeatedly. Simply select which template to use and have it populate the message for you.

Broadcast From Phone

On the run? No problem at all! You’ll have the ability to blast out your SMS marketing campaigns with a simple text message! No need to login to your account to manage this process. Talk about fast and convenient!

  • You’ll have the ability to blast out your SMS marketing campaigns with a simple text message to your online number. With a simple command including the group you are sending to and the actual text you want broadcast, the system will take that incoming text you send it and promptly broadcast it out to the specified group. No need to login to your account to manage this process. On the run? No problem at all! Talk about fast and convenient!

QR Codes

Generate QR codes as a way to bridge your offline marketing campaign to the online medium. Our software comes equipped with new subscriber and web page URL QR codes.

  • Quick Response codes are 2D matrix barcodes that allow a number of actions to be performed on mobile devices. The number of uses that these codes hold are only limited to what actions that the device scanning it can perform. Although they have only recently begun to be used by firms in the United States as a means for transmitting information, they have been in use in countries like Japan for years. The major increase people using their smartphones for everyday tasks has dramatically increased just how powerful QR codes can be as a marketing tool.
  • In essence, a QR code allows the gap between offline and online businesses to be bridged. This means that instead of waiting on a consumer to go home, enter an URL and sign up for a mailing list, they can subscribe their mobile phone to one just by scanning a code. They can also look up more information on a product or service, view landing pages and do even more things that a printed page simply doesn’t have room for.
  • You can create many different types of QR Codes. Previously in the QR codes module, there was the ability to only add “URL” type QR codes, where a QR code when scanned would go to that URL. Now, you can add many more types of QR codes – URL, Location(which is linked to coordinates on Google Maps), E-Mail, Text, Phone, SMS, WI-FI, V-card, and PayPal!

Segment Your Contacts

With our group segmenting function, you can easily create groups within your text marketing lists. This organizes your contacts into groups and allows you to keep organized all your subscribers and where they are coming from!

Voice Broadcasting

Broadcast a voice message out to your contacts! Either type in a message and the system will convert the text into voice, or upload your own message via a MP3 file. Another great way to communicate and keep your contacts engaged in your offerings.

  • 10X has a voice broadcasting feature so you can broadcast a voice message out to your contacts! Either type in a message and the system will convert the text into voice, or upload your own message via a MP3 file. You can send a text to voice message in over 20 different languages, repeat that message a specified number of times, and wait a certain number of seconds before playing that message when the contact picks up. Just another great way to communicate and keep your contacts engaged in your offerings.

If you want the contact your calling to be connected with a real person after the broadcast, simply enable that option and enter the forwarding number they will be connected with if they press 1 on their phone! Sometimes voice adds a little personal touch when you need it that SMS can’t exactly convey. Since broadcasting a voice message puts a heavy load on the server, we recommend you use a VPS instead of a shared server if you want to use this feature, especially if broadcasting to a large group of people.

Upload Your Subscriber List

Have an opt-in SMS list from somewhere else that you want to migrate over? Provided you have explicit written consent from your subscribers that they agreed to receive messages from you, you can upload your list as well. We’ve made that processes incredibly easy!

Documentation of proof will be required prior to import.

  • Have an opt-in SMS list from somewhere else that you want to migrate over? Provided you have explicit written consent from your subscribers that they agreed to receive messages from you, you can upload your list as well. We’ve made that processes incredibly easy!
  • Manage your professional list of subscribers in our contact management module. For every new subscriber that joins a list by texting in a keyword that is setup in the system, they get added to the contact/subscriber list. Contacts can also be added by subscribing themselves via web sign-up widget that may be placed on another website, and through a digital loyalty kiosk setup in stores. You can view the source of all sign-ups through the contacts module, whether they signed up through SMS keyword, web widget, kiosk, or if they were manually added.
  • The contacts module also includes a comprehensive search feature so you can search for your contacts based on different criteria. Search on name, number, group and source of sign-up. Send these contacts a SMS individually from here or as part of a group from the bulk SMS module.

Voicemail / Call Forwarding

Voicemail and call forwarding capability. Have the option to have your calls go directly to voicemail, where you can then listen to them inside the control panel, or have your calls forwarded to any number you wish!

Voicemail and call forwarding capability. Have the option to have your calls go directly to voicemail, where you can then listen to them inside the control panel, or have your calls forwarded to any number you wish!

10X comes complete with voicemail and call forwarding functionality. Voicemail is an extremely handy tool for users who are consistently on-the-move, extremely busy or find it easier to talk to an answering machine. In fact, many businesses list these phone numbers on their own websites as another form of support communication. Callers will call that number and leave a voicemail with a question or issue. 10X allows these users to receive voicemails directly to their accounts and listen to them at a later date all from within our web based GUI.

In addition to voicemail, we also have call forwarding where you can select any number in your account to have incoming calls forward to whatever number you wish.

SMS to Email/ Email to SMS

Get email notices when someone texts in something to your online number(SMS to Email). You can then respond directly to that email from your email client, the system will take that email, and text them back(Email to SMS). A great and very useful tool!

  • Get email notices when someone texts in something to your online number(SMS to Email). You can then respond directly to that email from your email client, the system will take that email, and text them back(Email to SMS). A great and very useful tool!
  • 10X has a great feature called Email to SMS/SMS to Email. By simply turning this feature on in the settings page, you have the ability to get email notices when someone texts in something to your online number(SMS to Email). You can then respond directly to that email from your email client, the system will take that email, turn it around, and text them back(Email to SMS). A great and very useful tool that allows you to communicate to your subscribers via SMS, but through your email client!
  • Email is still the universal method when it comes to business communications, connecting billions of people from around the world. Why not harness the familiarity and convenience of email with the instantaneous power of SMS?

Kiosk Builder

The digital loyalty kiosk is a cutting edge tool that lets you create an easy to use kiosk display. It provides your on-site customers with a user friendly display – letting them join a mobile club, check-in to a loyalty program, and check their current status.

  • The digital loyalty kiosk is a cutting edge tool that lets you create an easy to use kiosk display. It provides your on-site customers with a user friendly display – letting them join a mobile club, check-in to a loyalty program, and check their current status.
  • We now have a kiosk builder for those who wish to build loyalty kiosks and display those in the stores. The digital loyalty kiosk is a new cutting edge tool that lets you create an easy to use digital kiosk display. A digital kiosk provides your on-site customers with a user friendly and engaging display – letting them join a mobile club, check-in to a loyalty program, and check their current status. Completely customize every aspect of the kiosk display using our kiosk builder.
  • The loyalty kiosk is a stand alone tool that is easy to create, deploy and can be fully customized for any business. Eliminate the need for customers to carry paper or plastic punch cards which are often lost, misplaced, or forgotten. Customers can now easily check-in to a loyalty program directly through the digital kiosk by inputting their mobile number. Our kiosk ties into our current SMS loyalty program feature, and once the kiosk is created, it will look great displayed on a 7-10 inch tablet display.

Email Integrations

If email capture is turned on, automatically add the emails to your favorite email service like Mailchimp, aWeber, GetResponse, ActiveCampaign, or Sendinblue! All handled seamlessly behind the scenes.

Online Fax

Send and receive faxes between 10X Platform and a fax machine! Migrate the manual, offline process of faxing and turn faxing documents into a software experience while giving businesses more flexibility with moving away from old legacy hardware.

Double opt-in

Optional double opt-in capability that if turned on, people will get an additional text message asking them to reply with “Y” to confirm their subscription. Double opt-in is not mandatory, however it is highly recommended in certain situations depending on the content of the messages you will be sending.